Terms and conditions

Please read Terms and conditions before ordering from Jumo Naturals.

I make natural handmade soaps in small batches, cutting them by hand, they might be slightly different. Soaps from the same batch could look different in colour and have different patterns.

I use all natural ingredients from vegetable oils and butters, herbs, clays, essential oils. 100% vegan and cruelty free

If you experience any allergic reactions please stop using the product and contact me.

My soaps recipe was approved by Chartered Chemist, Chartered Scientist.

The product is intended for external use only and it is not marketed for infant use or for application to mucous membranes or the eye area.

Order notification, prices and payment methods

We will send you an email to acknowledge receipt of your order. We will dispatch your order within 5 days of your payment being cleared.

We use Create Payment secure payment gateway to process your payment. (credit and debit cards)

Prices are inclusive of all taxes.

Postage and package fee £3.00(order up to 2kg) will be added to your order at your check out. Ordering more than 18 soaps please contact me for delivery cost.

UK orders will be shipped using Royal Mail second class service.

Orders outside of UK in Europe are shipped using Royal Mail International Standard Delivery, untracked service.

Orders outside of Europe are shipped using Royal Mail International Standard Delivery

Jumo Naturals is located in Bury St Edmunds, IP30 0JB, Suffolk.

Please contact us at [email protected]

01284828555/07934244234

Returns and Refunds Policy

If you wish to return an item please notify us by email and return the item within 7 days.

After we have received the returned item in it's original condition we will send you the full refund price of the item within 30 days. You will be responsible for all delivery costs.

If you receive a damaged item please contact us within 7 days with your receipt and send the damaged item back to us and we will send you a new item or a refund. We will refund the delivery cost to you. Please provide us with a proof of posting.

Complaints

If you wish to make a complaint please contact us at [email protected]

Privacy

We collect information about you only to process your order.

We will not sell or pass our costumer details to other parties.

This contract shall be governed by and construed in accordance with the laws of England.